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New transparency rules are helping keep down the spiralling cost of funerals, according to a review by the Competition and Markets Authority (CMA).

Read post  

Please find an article below from the FCA.

If you have any concerns about Tees Mutual products and services please contact your agent, the office on 01642 850022, via the contact form on the website or email info@teesmutual.co.uk

On 31 July, new rules came into force for financial services firms.

The new rules, known as the Consumer Duty, set a higher standard of consumer protection in financial services.

The Duty means you should get: 

  • the support you need, when you need it 
  • communications you understand 
  • products and services that meet your needs and offer fair value 

We’re closely monitoring how firms are putting our new rules in place and will take action against those that aren’t following them.

What the Duty means for you 

Under the Duty, firms should be open and honest, avoid harm, and support you to pursue your financial goals. You should expect: 

  • helpful and accessible customer support, so it's as easy to sort out a problem, switch or cancel your product, as it was to buy it in the first place
  • timely and clear information you can understand, so you can make good financial decisions. This means important information shouldn’t be buried in lengthy terms and conditions
  • providers to offer products and services that are right for you, rather than pushing products and services you don’t need
  • products and services to provide fair value. This should mean you won’t be ripped off or have to pay costs you didn’t expect. But while your provider should offer you a fair price, it doesn't mean it will be the best deal for you, so you should still shop around
  • firms to consider if you’re in a vulnerable situation when dealing with you. This could be due to poor health or financial troubles, for instance 

These rules apply to all new and existing products and services that are currently on sale. For older products that are no longer on sale, the rules will apply from 31 July 2024.

What to do if you have a problem with your provider

If you have a problem with your provider, or you don’t feel they’re meeting the Duty's standards, you should complain to them. If you're unhappy with their response, then you should contact the Financial Ombudsman Service.

If you don’t think you are getting good service or value for money you should shop around and consider switching.

Read post  

New transparency rules are helping keep down the spiralling cost of funerals, according to a review by the Competition and Markets Authority (CMA).

Read post  

Two more promising young footballers have joined the next generation of talented players from Bruce Rioch’s iconic Middlesbrough FC team of the late 1990s, after being snapped up by Tees-Mutual-sponsored Cleveland Schools FA.

Read post  

The average cost North-East families paid for a basic funeral rose to £3,915 in 2021 – despite a fall in the average price across the UK.

Read post  

Did you know that a major change to the law rearing organ donation came into force during 2020?

Read post  

Would you know what to do if you smelt gas or carbon monoxide in your home and suspected a leak?

 

Read post  

The relationship between Tees Mutual’s friendly team of agents and our members has always been much more than just business.

Read post  

Ruthless fraudsters have been taking advantage of the coronavirus pandemic to rip-off unsuspecting members of the public with a whole raft of sneaky new schemes – here's our guide to the most common scams and how to avoid them. 

 

Read post  

Have you ever thought about what would happen to your beloved dog if you passed away or become seriously ill and were unable to look after it?

Read post  

The cost of dying has soared in recent years, but new research has revealed that the current coronavirus pandemic has sent the figure spiralling even further.

Read post  

The Tees Mutual Community Fund has stepped in to pay for a talented dancer’s official kit after he was chosen to represent Team England at the Dance World Cup in Rome.

Read post  

A charity that provides a vital lifeline for parents of premature babies has been able to buy specialist equipment thanks to the latest grant from Tees Mutual’s Community Fund.

Read post  

Members of a Teesside stroke support group are the first people in the world to benefit from a pioneering rehabilitation technique that academics hope will speed up recovery from the devastating condition.

 

Read post  

The cost of a funeral in the North-East has risen to an average of £3,659 – and researchers have identified a worrying trend of bereaved relatives racking up debts to meet their bills.

Read post  

Ambitious walking footballers are making plans for a bigger and better European campaign after a donation from the Tees Mutual Community Fund helped them take part in two tournaments in Spain.

Read post  

A £250 grant from the Tees Mutual Community Fund will enable a thriving Middlesbrough youth football club to do the double even before the new season starts.

Read post  

Applications are being invited from causes as diverse as youth theatres and dance groups to local self-help groups and bereavement services who want to share in the £5,000 Tees Mutual Community Fund.

Read post  

The right songs or hymns can often provide the most poignant moments in a funeral service, moving us to tears with the beauty of their melodies and the message within their words.

Read post  

Tees Valley Walking Football Club are on their way to sunny Spain to take part in two tournaments – thanks to help from the Tees Mutual Community Fund.

Read post  

Patricia Boynton is on a mission. As a fundraiser for Butterwick Hospice Care, she wants the whole of Teesside to know that the charity doesn’t only provide vital end-of-life care for people suffering from terminal illnesses.

Read post  

We’re all trying to do our bit for the environment by recycling more and more these days, but do really we know what we can and can’t put in the regular collections from our council refuse teams? 

 

Read post  

A new £5,000 fund to support local community groups and good causes has kicked off with a welcome donation to help keep schools’ football thriving throughout Teesside.

Read post  

This article looks at some of the advantages of saving with your local mutual society over buying a pre-paid funeral plan.

Read post  

The premiums members pay each week or month are invested into Tees Mutual’s With Profits Fund, which is managed by the society’s investment advisors, London-based LGT Vestra.

Read post  

Two major government reviews of the multi-billion-pound funeral industry have been launched after ministers became concerned that bereaved families are being ripped off.

Read post  

We've gathered some of the very best funeral directors in Teesside in one comprehensive list - who made the cut?

Read post  

Consumer campaigners are calling for more protection for people taking out prepaid funeral plans, saying the current system leaves their money at risk.

Read post  

This is what our members have to say about Tees Mutual and why they believe in putting aside a little money now for the future…

Read post  

Customers searching for online funeral insurance plans have been issued with a warning about fake comparison sites that have led to victims feeling “hounded”.

Read post  

One of Teesside and County Durham’s oldest and most trusted institutions has unveiled a new name and logo as part of a major rebranding.

Read post  

The following account of the history of Tees Mutual is adapted from an article that was published Evening Gazette’s Remember When publication in October 2015.

Read post  

Please find an article below from the FCA.

If you have any concerns about Tees Mutual products and services please contact your agent, the office on 01642 850022, via the contact form on the website or email info@teesmutual.co.uk

On 31 July, new rules came into force for financial services firms.

The new rules, known as the Consumer Duty, set a higher standard of consumer protection in financial services.

The Duty means you should get: 

  • the support you need, when you need it 
  • communications you understand 
  • products and services that meet your needs and offer fair value 

We’re closely monitoring how firms are putting our new rules in place and will take action against those that aren’t following them.

What the Duty means for you 

Under the Duty, firms should be open and honest, avoid harm, and support you to pursue your financial goals. You should expect: 

  • helpful and accessible customer support, so it's as easy to sort out a problem, switch or cancel your product, as it was to buy it in the first place
  • timely and clear information you can understand, so you can make good financial decisions. This means important information shouldn’t be buried in lengthy terms and conditions
  • providers to offer products and services that are right for you, rather than pushing products and services you don’t need
  • products and services to provide fair value. This should mean you won’t be ripped off or have to pay costs you didn’t expect. But while your provider should offer you a fair price, it doesn't mean it will be the best deal for you, so you should still shop around
  • firms to consider if you’re in a vulnerable situation when dealing with you. This could be due to poor health or financial troubles, for instance 

These rules apply to all new and existing products and services that are currently on sale. For older products that are no longer on sale, the rules will apply from 31 July 2024.

What to do if you have a problem with your provider

If you have a problem with your provider, or you don’t feel they’re meeting the Duty's standards, you should complain to them. If you're unhappy with their response, then you should contact the Financial Ombudsman Service.

If you don’t think you are getting good service or value for money you should shop around and consider switching.

Read post  

New transparency rules are helping keep down the spiralling cost of funerals, according to a review by the Competition and Markets Authority (CMA).

Read post  

Two more promising young footballers have joined the next generation of talented players from Bruce Rioch’s iconic Middlesbrough FC team of the late 1990s, after being snapped up by Tees-Mutual-sponsored Cleveland Schools FA.

Read post  

The average cost North-East families paid for a basic funeral rose to £3,915 in 2021 – despite a fall in the average price across the UK.

Read post  

Did you know that a major change to the law rearing organ donation came into force during 2020?

Read post  

Would you know what to do if you smelt gas or carbon monoxide in your home and suspected a leak?

 

Read post  

The relationship between Tees Mutual’s friendly team of agents and our members has always been much more than just business.

Read post  

Ruthless fraudsters have been taking advantage of the coronavirus pandemic to rip-off unsuspecting members of the public with a whole raft of sneaky new schemes – here's our guide to the most common scams and how to avoid them. 

 

Read post  

Have you ever thought about what would happen to your beloved dog if you passed away or become seriously ill and were unable to look after it?

Read post  

The cost of dying has soared in recent years, but new research has revealed that the current coronavirus pandemic has sent the figure spiralling even further.

Read post  

The Tees Mutual Community Fund has stepped in to pay for a talented dancer’s official kit after he was chosen to represent Team England at the Dance World Cup in Rome.

Read post  

A charity that provides a vital lifeline for parents of premature babies has been able to buy specialist equipment thanks to the latest grant from Tees Mutual’s Community Fund.

Read post  

Members of a Teesside stroke support group are the first people in the world to benefit from a pioneering rehabilitation technique that academics hope will speed up recovery from the devastating condition.

 

Read post  

The cost of a funeral in the North-East has risen to an average of £3,659 – and researchers have identified a worrying trend of bereaved relatives racking up debts to meet their bills.

Read post  

Ambitious walking footballers are making plans for a bigger and better European campaign after a donation from the Tees Mutual Community Fund helped them take part in two tournaments in Spain.

Read post  

A £250 grant from the Tees Mutual Community Fund will enable a thriving Middlesbrough youth football club to do the double even before the new season starts.

Read post  

Applications are being invited from causes as diverse as youth theatres and dance groups to local self-help groups and bereavement services who want to share in the £5,000 Tees Mutual Community Fund.

Read post  

The right songs or hymns can often provide the most poignant moments in a funeral service, moving us to tears with the beauty of their melodies and the message within their words.

Read post  

Tees Valley Walking Football Club are on their way to sunny Spain to take part in two tournaments – thanks to help from the Tees Mutual Community Fund.

Read post  

Patricia Boynton is on a mission. As a fundraiser for Butterwick Hospice Care, she wants the whole of Teesside to know that the charity doesn’t only provide vital end-of-life care for people suffering from terminal illnesses.

Read post  

We’re all trying to do our bit for the environment by recycling more and more these days, but do really we know what we can and can’t put in the regular collections from our council refuse teams? 

 

Read post  

A new £5,000 fund to support local community groups and good causes has kicked off with a welcome donation to help keep schools’ football thriving throughout Teesside.

Read post  

This article looks at some of the advantages of saving with your local mutual society over buying a pre-paid funeral plan.

Read post  

The premiums members pay each week or month are invested into Tees Mutual’s With Profits Fund, which is managed by the society’s investment advisors, London-based LGT Vestra.

Read post  

Two major government reviews of the multi-billion-pound funeral industry have been launched after ministers became concerned that bereaved families are being ripped off.

Read post  

We've gathered some of the very best funeral directors in Teesside in one comprehensive list - who made the cut?

Read post  

Consumer campaigners are calling for more protection for people taking out prepaid funeral plans, saying the current system leaves their money at risk.

Read post  

This is what our members have to say about Tees Mutual and why they believe in putting aside a little money now for the future…

Read post  

Customers searching for online funeral insurance plans have been issued with a warning about fake comparison sites that have led to victims feeling “hounded”.

Read post  

One of Teesside and County Durham’s oldest and most trusted institutions has unveiled a new name and logo as part of a major rebranding.

Read post  

The following account of the history of Tees Mutual is adapted from an article that was published Evening Gazette’s Remember When publication in October 2015.

Read post  



Tees Mutual, 1-3 Kensington Road, Middlesbrough SE16 3QT +441642850022 enquiries@teesmutual.co.uk